(Preliminary notices)
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The website greendrop.com.hr is owned by \u017dIVA HRANA d.o.o., Zatonskih branitelja 31, 22215 Zaton \u0160ibenik, VAT 48765420395 (business name, address, VAT).
All materials found on the website greendrop.com.hr are exclusively the intellectual property of \u017dIVA HRANA d.o.o. (business name) and can be used only with the express permission of the copyright holder, and the trademark and\/or design rights holder. \u017dIVA HRANA d.o.o. (business name) allows the use of services and content of the website greendrop.com.hr as regulated by these Terms of Purchase (Preliminary Notices).
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These Terms of Purchase (Preliminary Notices) are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to inform the Buyer in a clear and understandable manner about a series of circumstances important for the conclusion, execution, termination of the contract, all in accordance with the legal regulation.
The term Seller refers to \u017dIVA HRANA d.o.o., Zatonskih branitelja 31, 22215 Zaton \u0160ibenik, VAT 48765420395, mob 099 2788344, ante.sadaiovdje@gmail.com, (business name, address, VAT, phone number, e-mail address).
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The term Buyer primarily refers to the classic consumer protected by the Consumer Protection Act, i.e. a natural person who orders and pays for any product through the services of an online store present on the Seller’s website, but also to buyers who are craftsmen, individual traders and natural persons who conduct business activities, who are protected by the provisions of the Consumer Protection Act only if they buy products unrelated to their business activities, and to all other buyers.
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The Seller sells through the Internet site greendrop.com.hr in its own name.
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The Terms of Purchase (Preliminary Notices) form part of the distance contract together with the specifications and price(s) of the purchased product(s), and before confirming the order for the purchase of a particular product, the Buyer will be asked to accept\/declare that he\/she is familiar\/agrees with them, while after confirming the order (concluding the contract), they will be sent to the Buyer as the content of an e-mail message confirming that the contract has been concluded. The Seller reserves the right to change the terms at any time, with the said changes taking effect after being published on these websites.
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When the Buyer confirms and executes the order, the contract is concluded, and the Seller will immediately inform by e-mail message that the contract has been concluded.
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For a validly concluded contract, it is necessary that the Buyer is a person who has full business capacity.
The Buyer is responsible for the completeness and truthfulness of the data entered during registration.
The Terms of Purchase (Preliminary Notices) are divided into the categories\/information listed below.
Access to the website greendrop.com.hr may sometimes be unavailable due to work, maintenance or the introduction of new content, as well as in cases of unforeseen circumstances that are beyond the control of the Seller, which the Seller will strive to eliminate as soon as possible.
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Main characteristics of goods: products are presented descriptively and with photos.
Product photos are of illustrative nature and may not always correspond in all details to the products that are the subject of the order. The Seller particularly emphasizes that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the settings of the monitor on the customer’s computer, differences in the perception of colors as seen by the Buyer on the screen, etc. In case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a product defect.
Information about products (product description, price, etc.) displayed on the website greendrop.com.hr is subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In case of obvious errors or malfunctions regarding the information about products displayed on greendrop.com.hr, the seller reserves the right to unilaterally terminate the contract.
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The subject of the order can only be products for which it is indicated in the order that they are _available_ it may happen that the information about the availability of the product does not coincide with the warehouse status.
If the ordered product is not available in the warehouse, the Seller will inform the Buyer that the product is currently not available, the period in which the product is available, and at the same time offer the possibility of buying an alternative product from the _assortment_ that is available for delivery and that is closest in characteristics to the product that cannot be delivered.
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Prices listed on the website greendrop.com.hr are expressed in kuna with VAT included as the VAT cost is included in the product price. The prices of the products do not include delivery costs and for this reason, they are paid separately, all in accordance with the terms and in the manner indicated by these Terms of <\/p>\n\n\n\n
Before confirming the order, the price of the product in which VAT is included, the delivery price if chargeable, and the final price are separately stated so that the Buyer can see the final price he\/she pays for the ordered service of purchase.\u00a0<\/p>\n\n\n\n
In case of payment by e-banking and general payment slip, the costs of payment and\/or interbank transactions are not included in the price.
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Delivery is carried out via DPD Croatia courier service to the address you specified when purchasing (please note that when purchasing you can define a delivery address different from the address that will appear on the invoice). Since delivery is carried out via DPD Croatia (name of the delivery service) exclusively within the Republic of Croatia, the cost of delivery is fixed at _4.70\u20ac_, and is communicated to the customer when creating an order for all products within the same basket before confirming the order.
In case of inability to deliver properly to the Buyer’s address indicated by the same, the Buyer bears the costs of re-delivery to the same or another address depending on the data that the Buyer will provide to the Seller when checking the delivery of the order.
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The Seller has no additional costs of remote communication means.
Terms and deadlines for payment, terms of delivery of goods, delivery time of goods
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These terms apply to adults and business-capable persons residing in the territory of the Republic of Croatia. By ordering and sending an order, you fully agree to these terms.
All prices are in euros and include VAT. In case of incorrectly entered price, we reserve the right to change with prior notice to the customer. Minor deviations in the appearance of the product in relation to its image are possible (we have tried to note these differences in the product description).
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At \u017dIVA HRANA d.o.o. (business name), in addition to our website, you can also shop personally by coming to our location, which is located at Zatonskih branitelja 31, 22215 Zaton \u0160ibenik; and Zapadna magistrala 1d, 22000 \u0160ibenik.
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In our web store, it is possible to view and order all products from the offered assortment. You can make a purchase or order products as a registered or unregistered customer. If you register before (or during the purchase), you enable us to send our promotional letter to your e-mail address with the latest offers and benefits we offer to our clients.
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Products are ordered by selection, using the menu, and filling out the electronic form. The product is considered ordered when the customer goes through the entire order process.
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– After reviewing the product, type the desired quantity in the window (you can change the quantity later) and click on the text “Add to cart”. A dialog will open where you can make or continue shopping. Click on “Complete Purchase”.
– If you want to change the quantity after the product, enter the change in the window next to the product in the “Quantity” column and click update the cart.
– If you have finished with the selection, you can continue further by clicking on “Checkout” or if you want to add another product, click on “Continue Shopping” and select a new product and repeat the first 2 steps for each product.
– If you want to remove a product from the cart, click on the X on the left side of that product and it will disappear from the list.
– If you have a coupon for an additional discount, enter the code in the provided window.
– After you are satisfied with the contents of the Cart, click on “Checkout” to continue with the purchase process.
– If you have registered before the purchase, enter your details (entering data in fields marked with a red asterisk is mandatory).
– If you have not registered before the purchase or are not a registered user at all, you will be offered three options to continue shopping.
– If you are registered, choose the first option and enter your registration data. If you can’t remember the password, click on “Forgot password” Then enter your username or e-mail and click on “Send password”. A new password will be sent to your e-mail address immediately. Now you can continue shopping.
– If you are not registered, and you want to register, choose the second option. After the registration process, you continue with the purchase.
– If you want to make a purchase and do not want to register, choose the third option (in this case, you will have to enter some information about yourself, but they will not be saved in our database of registered users, but serve only once for that purchase).
– After checking and entering additional invoice data, mark the Delivery Address box if this address differs from the address that should be on the invoice. Then enter the delivery address data.
– Choose the delivery method and payment method. The delivery costs will be automatically included in your offer. You can make the payment to one of our transaction accounts or upon delivery. The invoice for your order will be delivered to you with the ordered products.
– Review the entire offer on the screen again and enter any notes at the bottom of the offer (e.g. the desired time of day for delivery or something else).
– Click on “Submit Order”
– With this, the ordering process is completed. An official offer by which you can make a payment to one of our transaction accounts will arrive at your e-mail address within 1 business day. If any of the products are not currently available, you will be contacted by phone or e-mail by our employees who will try to help you by recommending a replacement product or information about the availability of the missing product.
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By registering, you enable us to send you our promotional letter in which we inform you about news and benefits we have for our clients.
If you have problems with registration or shopping, please call us and ask for help at tel: 099 2788344.
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When shopping in our web store, you can choose between 3 payment methods:
– Payment by order form or offer via internet banking, transfer or general payment slip. You pay according to the offer you will receive at your e-mail address, not according to the offer that will be displayed on the screen after the purchase, since the offer you receive by e-mail is checked and updated according to the warehouse status. The delivery price will also be highlighted on the offer. You make the payment to our transaction account in HPB Croatian Post Bank (name of the bank), IBAN: HR26 2390 0011 5002 1866 9 (account number), and after the visible payment on the statement, we send the products via DPD Croatia (delivery service) within two days.
– Cash payment or payment on delivery when you pay to the postman upon delivery. Note: when paying on delivery, we send the products immediately upon receipt of the order, and be aware that DPD Croatia (delivery service) may also charge a cash collection service.
In the event that the payment is not made within the specified period, the Seller will act and after the payment made outside the delivery period by delivering the purchased products, and if he is unable to deliver for justified reasons, the contract will be unilaterally terminated and a refund of the paid funds will be made.
If the payment is duly made and visible on the Seller’s account, the Seller will proceed with the delivery of the ordered products. The invoice for the order is delivered in the shipment together with the goods.
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Ordered products are delivered exclusively in the territory of the Republic of Croatia (state, region or city only). Delivery is made via DPD Croatia (delivery service).
We deliver goods (which are available in the warehouse) within 1 to 3 working days (delivery time period) where organized delivery is available, directly to the specified address. Where there is no organized delivery, DPD Croatia informs you about the arrival of the shipment that you can pick up at another location available to DPD Croatia (delivery service).
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If there is an impossibility of delivery of the selected product because the product is no longer available, the Seller is obliged to immediately inform the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to a subsequent delivery period. All ordered items will be tried to be delivered in one package. If this will not be possible due to stock status, the Seller reserves the right to deliver in several shipments.
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Delivery is made in accordance with the terms of use of the delivery service, and is considered executed at the moment of handing over the product to the delivery service.
When the Seller delivers the product to the Buyer via the delivery service, the Buyer is obliged to accept it by signing on the delivery note, thereby confirming that the product has been properly delivered.
In case the Buyer orders goods and refuses to receive them, the Seller has the right to deduct from the paid amount of the purchase price the amount in the amount of delivery costs and other handling costs from the delivery price list.
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Delivery deadlines do not include:
– the day of receipt of the order\/request
– delay time due to incorrect and incomplete address of the Buyer
– delay time due to force majeure or other reasons for which the Seller is not responsible
– non-working days if they represent the beginning or end of the period
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In case the ordered product is paid on delivery, the Seller will proceed with the delivery of the goods according to the above deadlines running from the confirmation of the order, and the Buyer is obliged to make a payment during or before the direct receipt of the product.
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Your data, which you voluntarily provide during the registration process, will be used during the purchase process and for sending promotional letters and other informative materials that we provide to our clients. By registering, you express your consent to this practice. The data you give us during anonymous purchase will not be stored for further use.
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We protect your personal data in accordance with the regulation on the protection of personal data. You have the right to request correction, change or supplement of incomplete or outdated data, and if you do not want to receive informative information from us, you can request it by e-mail or by phone.
\u017dIVA HRANA d.o.o. (business name) undertakes to provide protection of personal data of customers, in a way that collects only necessary, basic data about customers \/ users that are necessary to fulfill our obligations; informs customers about the way of using the collected data, regularly gives customers the possibility to choose about the use of their data, including the possibility to decide whether they want their name to be removed from the lists used for marketing campaigns. All user data is strictly kept and available only to employees who need this data to do their job. All employees of \u017dIVA HRANA d.o.o. (business name) and business partners are responsible for respecting the principles of privacy protection.
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Only the Buyer who has concluded the Contract remotely in the manner described above has the right, without stating reasons, to unilaterally terminate the contract within 14 days. The 14-day period begins to run from the day when the goods that are the subject of the contract are handed over to the Buyer or a third person designated by the Buyer, who is not the carrier\/deliverer. If the Buyer has ordered multiple pieces of goods with one order to be delivered separately, or if it is a matter of goods delivered in multiple pieces or shipments, the deadline begins to run from the day when the last piece or last shipment of goods is handed over.
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